Residential Property Sales Terms and Conditions

These documents are designed for use by Residential Estate Agencies. They offer a comprehensive and extensive range of templates and documents useful for Residential Estate Agents.

Terms and Conditions Templates

The selection of Terms and Conditions range from Sole Selling Rights (where the agent is entitled to commission even if the Seller finds a buyer himself); Sole Agency (where only one agent is appointed); Joint Sole Agency (where the Seller appoints two agents), and Multiple Agency (where the seller appoints a number of agents).

Appointment Forms

There are also a range of professionally drafted Appointment Forms for Sole Selling Rights, Sole Agency, Joint Sole Agency and Multiple Agency. The Terms and Conditions used in conjunction with the Appointment forms create a contract between the Seller and the Estate Agent.

The Terms and Conditions and Appointment Forms can be placed on the Agent’s website but they must also be provided to Sellers or made available in hard copy. An agency contract is formed by the Seller completing and signing the Appointment Form, confirming acceptance of the Terms and Conditions, and the Agent signing to confirm the appointment.

The documents have been drafted taking account of relevant legislation and guidance and industry best practice.

Unfair Commercial Practices

Estate Agents must comply with Consumer Protection Regulations which are designed to ensure fairness, honesty, and transparency in property transactions. Guidance Notes: Unfair Commercial Practices and Material Information for Estate and Lettings Agents provides an overview of the Regulations for estate and lettings agents.

Anti--Money Laundering for Residential Estate and Lettings Agents

To support your agency's Anti-Money Laundering (AML) compliance, there is a full range of AML template policies, Guidance, and documents for estate and lettings agencies.

Breaches of AML regulations can result in unlimited fines, and in some cases, criminal prosecution so it is important for Estate Agencies have appropriate policies and documents in place. The AML templates, policies, and supporting documents have been updated to reflect current industry best practices and the latest regulatory guidance.

From 14 May 2025, Lettings Agents will be classified as ‘relevant firms’ under the Sanctions and Anti-Money Laundering Act 2018, significantly expanding their compliance obligations. This suite of updated documents has been revised to reflect these important regulatory changes and support ongoing compliance as well as new documents to assist in understanding AML regulations.

Please select from the range of options below to find the documents most relevant to your agency’s needs:

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All Estate Agency Ts & Cs