Managing a successful estate and lettings agency means having comprehensive knowledge of the legal, financial and professional obligations to protect clients, tenants and your agency. 

Handling Client Money

Estate and lettings agents often manage client funds, including rent, deposits or sale proceeds. Proper handling of client money is essential for compliance and good client relationships. Failing to handle client money correctly can lead to serious legal consequences and reputational damage.

Anti-Money Laundering Obligations

Estate and lettings agents must comply with Ant-Money Laundering Regulations to prevent financial crime, these include:

• Customer due diligence
• Risk assessments
• Record keeping
• Reporting suspicious activity

Terms and Conditions

It is important to have clear terms and conditions setting out the agreed terms between your agency and the client to prevent disputes or misunderstandings when accepting an instructions. The use of appointment forms formalises the relationship between the parties and provides clarity and legal protection. 

Please select from the options below for more information:

• Client Money Protection Scheme (England)